TBF Data Services can provide remote database management services for general monitoring, full management or just holiday, sickness and out of hours cover, 8-6 Mon-Fri or 24-hour coverage.

This remote management offering is through a Service Level Agreement (SLA) which is agreed with clients before the contract starts and specifies items such as:

• The frequency and type of backups
• Restore response time and frequency of testing
• Response times to problems, both outage and non-outage
• Response to performance problems
• Maintenance of users and privileges
• Application of upgrades and patches
• Space management
• Performance management
• Escalation procedures

A monthly executive report is also provided detailing the following:

• Any problems encountered and how they were resolved
• Any planned or unplanned downtime
• Proactive observations to prevent future occurrence or to improve the performance of the systems
• Frequency of backups or interventions and any patches applied

 

Costs will vary according to the number of databases involved, but start at only 1200 Euros per month. Please contact us for a quotation.